Returns & Refunds

Returns & Refunds Policy

Your satisfaction is our priority.

Return Eligibility

Returns may be accepted if:

• Wrong item delivered
• Damaged product received
• Expired product delivered
• Missing items
• Defective product
• Incorrect quantity

Non-Returnable Items

The following items generally cannot be returned unless damaged or incorrect:

• Opened food products
• Perishable items
• Dairy products
• Fresh fruits and vegetables
• Frozen products
• Personal care products once opened
• Gift cards

Return Process

1. Log in to your account.
2. Open your order.
3. Select "Request Return."
4. Upload photos if required.
5. Our team will review your request.

Refund Process

Once approved:

• Refunds for online payments are processed to the original payment method.
• COD refunds may be issued to your wallet or bank account.

Refund processing time depends on your payment provider.