Frequently Asked Questions

Can’t find an answer? Call / WhatsApp 9052476462 or use the chat.

Account

How do I create an account?

Tap Login → Create account, enter your details and verify the OTP shown on screen.

I forgot my password. What do I do?

Use phone OTP login, or contact us to reset it.

How do I update my details?

Log in and open My Account to view your orders and details.

Delivery

Which areas do you deliver to?

We deliver within 10 km of our Balapur store, to selected Hyderabad pincodes. Enter your pincode at checkout to check.

What are your delivery timings?

Our store is open 7:00 AM to 12:00 PM and we deliver within these hours.

How long does delivery take?

Most local orders are delivered the same day within our store hours.

What if my pincode is not serviceable?

You will see a message at checkout. We are expanding, so please check again soon.

General

How do I contact support?

Call or WhatsApp 9052476462, email walimarthydrabad@gmail.com, or use the chat on our website.

Do you have offers?

Yes, check the homepage banners and use coupons at checkout for the latest deals.

Ordering

How do I place an order?

Browse products, tap “Add to cart”, then go to Checkout, enter your delivery address and pincode, choose a payment method and place your order.

Is there a minimum order value?

No minimum, but delivery is free on orders above ₹499. A small delivery fee applies below that.

Can I order without creating an account?

You can browse freely, but you need a quick account (with OTP) to place an order and track it.

How do I use a coupon?

Enter your coupon code at checkout and tap Apply. Try FRESH50 or WALI10.

Payment

What payment methods do you accept?

UPI, Google Pay, PhonePe, Paytm, cards, net banking, wallets and Cash on Delivery.

Is online payment safe?

Yes. Pay via our UPI/QR or bank details shown at checkout, or a payment gateway when enabled.

Can I pay cash on delivery?

Yes, Cash on Delivery is available.

When is my card charged?

For gateway payments, at the time you confirm the order. COD is paid on delivery.

Products

Are the products fresh?

Yes! Fruits, vegetables and dairy are sourced fresh and quality-checked daily.

Can I request a product not listed?

Yes, message us on WhatsApp 9052476462 and we will try to add it.

Returns

What is your return policy?

For damaged or missing items, contact us within 24 hours of delivery for a replacement or refund.

How do I cancel an order?

You can cancel while the order is Placed or Confirmed from your order tracking page.

How long do refunds take?

Prepaid refunds are processed within 5–7 working days to the original payment method.